Empowering your privacy

NetaNation aims to create a user-friendly app that serves as a bridge between citizens and authorities, streamlining the process of reporting problems and seeking resolutions. Our dedication to being committed, honest and transparent about the information we gather about you, its uses, and its distribution is essential to our goal. While using our services, you must abide by our privacy policy.

Introduction

Welcome to “ NetaNation”, your dedicated platform for seamless interaction between the citizen and concerned authorities for issue resolution. With a commitment to fostering a harmonious community, our app serves as the catalyst for citizens to voice their concerns and connect directly with the concerned authorities.

This Mobile Application with the name “NetaNation” is operated by (“We/Our/Us”). Your privacy is something we take very seriously and we are committed towards protecting and respecting your privacy. We collect your personal information and process your personal data in compliance with the IT Act,2000 and other National and State laws that relate to the processing of personal data.

Your use of this application is governed by this privacy policy. You shall have deemed to have agreed to be bound by this privacy policy, whenever you access or use this application in any way.

Services

"NetaNation" may expand its offerings to include interactions with other pertinent platforms or sites, in addition to enabling direct connection between residents and local officials. The goal of this expansion is to establish a complete ecosystem that will provide easy cooperation and communication between users and different entities, improving the efficiency of problem-solving of the citizens by the concerned authorities and expanding community involvement.

Stay Informed, Stay Secured

We reserve the right to modify, delete, alter and make other suitable changes to our privacy statement at any time and without previous notice. It is the users' responsibility to periodically read and verify NetaNation's privacy policy. By continuing to use the app, users acknowledge their responsibility to stay informed about any modifications to the privacy policy and agree to be bound by the most recent version. If you object to any changes, you may close your account. The application will contain the information regarding the last updated privacy policy, and it is the responsibility of the user to ensure that you check and stay informed.

Our Approach To Information Collection

NetaNation collects information primarily to provide better services to all our customers. The following data is gathered from you when you use or register for our app; It includes:

1. First Name
2. Middle Name
3. Last Name
4. Address
5. Ward Number
6. Email
7. Mobile Number
8. Country
9. State
10. City
11. Pin code
12. Area
13. Gender
14. Date of Birth

Additionally, the app requires the following documents:

1. License
2. Aadhaar Card
3. Passport

Upon accessing our application, certain data is automatically gathered. This may include information such as the type of mobile device, Operating System running on your device, Internet Protocol (IP), access time, device type and language. We also collect information about how you use our services.

Users have the option to choose whether to enable the location feature in NetaNation. This feature enhances certain functionalities, such as personalized services and more accurate issue reporting. However, users can opt out of sharing their location data at any time through the app settings. Your control over location preferences is our priority, ensuring a customizable and privacy-centric experience.

Our Approach To Data Utilisation

The major purpose for which we use the data we gather from you is to provide, uphold, safeguard, and enhance the services we offer.

This policy specifies the uses for which we may make use of the information we collect from this app, including but not limited to the following uses of the information:

1. In order to improve our services, we use the data we gather to assess their efficacy and gain a better understanding of how you can efficiently use the services.
2. Assist users and address their requests, remarks, and questions.
3. We may use user information to enable communication between citizens and authorities, ensuring effective and timely exchange of relevant information.
4. By enabling effective communication and information sharing, user data is used to create a positive citizen-authority connection.
5. To safeguard the security of our users, as well as the safety of our services, and your account, we use the information that we gather. This entails confirming your identification, establishing the legitimacy of your account, and guarding against fraud, unlawful activities, and unauthorized use. We also use the data to assess and make changes to the content quality and safety on NetaNation . This involves looking into and upholding relevant legal requirements in addition to our policies and terms.
6. To improve user experience generally and the performance of aspects pertaining to citizen-authority relationships, NetaNation may use user data for research analysis of patterns, trends, and interactions within or outside the app. In such a process, stringent measures will be taken to protect user privacy and ensure that data is used in accordance with this Privacy Policy.
7. For the purpose of displaying relevant and targeted ads within the app, NetaNation may use user data. This involves customizing advertising content to each user's unique interests by leveraging location data, user preferences, and interactions. By showing you ads that are relevant to your interests and requirements, we hope to improve your overall experience, and user data utilized for advertising purposes will be treated with the utmost care in adherence to the privacy policy. You can adjust your ad preferences or any issues by going into the app's settings. NetaNation is dedicated to protecting your privacy while offering a customized and worthwhile experience.
8. NetaNation has the right to utilize user information for marketing initiatives, such as offering tailored content, special offers, and service-related updates, among other things. Customizing marketing messages may entail examining user preferences, interactions, and demographic information. You agree to receive marketing information from us by using Netanation. We are dedicated to making sure that all relevant rules and regulations are complied with our marketing strategies.
9. NetaNation considers customer input to be a crucial component of our ongoing efforts to improve. To improve the entire user experience, we welcome comments, recommendations, and feedback from users. NetaNation may gather and examine customer input submitted via the app or other lines of contact in order to resolve issues, carry out enhancements, and comprehend user requirements. You can be sure that any comments you provide will be kept private and used only to improve and streamline our offerings.

Furthermore, some anonymous and aggregated user feedback may be shown on our website or in the app to promote openness and community involvement. The objective of this open exhibition is to present the overall user experience and emphasize the beneficial effects of user contributions. However, we will always treat your personal input in confidence.

Thrid-Party Data Sharing and Integrations

We won't disclose your personal information to third parties without your permission, except for:

When third parties perform services for us, as long as they follow the data protection guidelines outlined in the IT Act, 2000 (21 of 2000), and other relevant laws, or if they sign a formal agreement with us mandating that the third party provide the protections stipulated by these guidelines, which may include but not limited to:

1. Additional capabilities like location sharing, social media sharing, and other functionalities may be made available by NetaNation through integration with third-party services. NetaNation and the third party may exchange information as a result of your usage of these integrated services.
2. Your information may be shared with our service providers who work for us and carry out tasks on our behalf. These service providers could be those who manage our blogs and wikis, those who assist us in tracking how users utilize our services, companies that offer fraud detection services, and also including additional features that are deemed essential for NetaNation may also be included.
3. With advertisers, in order to enable our promotion services so that maximum people can take benefit of the application and raise their problems to the concerned authorities. Through your interaction with their adverts, whether on or off NetaNation, advertisers may obtain information. When you click on an external link or advertisement on our services, for instance, the advertiser or website operator may be able to determine that you came from NetaNation in addition to other details related to the ad you clicked, like the demographics of the target audience and other NetaNation-generated identifiers. They might also get more personal data from you, such as your IP address and any other information that's needed.
4. There's a chance that our app will occasionally have links to and from third-party apps and websites. Please be aware that if you click on a link to any of these applications or websites, those apps or websites will have separate rules regarding the gathering and privacy of your personal information. We hold ourselves free from any responsibility for these policies. We advise you to review the privacy policies of any app and website you visit after leaving ours.
5. In order to learn how third-party services and integrations manage your information, users are recommended to consult their privacy policies. Regarding these third parties' privacy policies, NetaNation has no control over them.

Data Security

Netanation prioritizes user data security and has put strong safeguards in place to prevent unauthorized access, disclosure, change, and destruction, which may include:

1. NetaNation utilizes industry-standard encryption protocols to ensure the secure transmission of data between users and our servers. This safeguards your information from interception and unauthorized access during transit.
2. Restrictions on access and monitoring mechanisms are in place to safeguard user data. To prevent data breaches and unwanted retrieval, we use secure storage options.
3. NetaNation makes sure that third-party service providers follow industry-standard security procedures when working with them. Third-party agreements contain provisions to protect user data.
4. The use of strong, one-of-a-kind passwords, two-factor authentication, and maintaining the confidentiality of app credentials are all examples of good security hygiene that users are recommended to adopt.
5. Your information will be kept for the length of time necessary to fulfil the transaction we have with you or as long as needed by the relevant laws.

Fostering Transparent Communication

At NetaNation, we place a high priority on open and efficient communication between the public and the concerned authorities. There are different ways in which the app facilitates communication, such as the use of contact information, notifications, and messaging features; which may include:

1. With messaging tools built into the software, NetaNation gives users a way to communicate with the concerned authorities. These elements are meant to promote a helpful and cooperative atmosphere.
2. Users' contact information given during registration may be used by NetaNation to enable smooth communication. Phone numbers, email addresses, and other pertinent information are included in this.
3. Within the app settings, users are free to personalize their notification choices. People can select the kinds of notifications and messages they want to receive. It's crucial to remember that disabling specific alerts has no effect on essential communication elements that the app needs to operate properly.
4. Users may get automated messages from NetaNation regarding announcements, notifications, or critical updates. These automatic messages are essential for informing users about new features, changes to policies, and emergency scenarios. They enhance the operation of the app and the overall user experience.
5. NetaNation is dedicated to protecting user message privacy. Message contents are kept private even if they are essential to the app's operation. Unless it's necessary for an inquiry or to comply with legal requirements, NetaNation does not actively monitor or read private messages that users communicate with one another.
6. Strict security standards, such as encryption and other industry-standard protocols, are put in place to safeguard message transit and storage. This protects user communications' confidentiality and integrity.

Cookies

NetaNation is dedicated to giving users a safe and seamless experience without utilizing cookies, and we value their privacy.

1. NetaNation is made to work without the need for cookies for basic features. In order to guarantee a seamless user experience without requiring browser cookies, we have devised alternative ways.
2. Cookies are not used in the safe procedures used by NetaNation for user authentication and session management. This makes sure users don't need to rely on cookie-based technology to access their accounts and keep sessions going.
3. Protection is a top priority for Netanation, and user data protection is not jeopardized by the lack of cookies. To guarantee the confidentiality and accuracy of user data, we employ safe authentication and data security protocols.

Surveys

You have absolute discretion over whether to participate in surveys or polls as a NetaNation user. Occasionally, we could ask users to take part in surveys or polls to get insightful feedback. Your answers will be kept private, and any information you submit will only be utilized for future research and development.

You can select which information to include in surveys, as well as mark the questions you would rather not answer. Your option to take part in or not engage in polls and surveys will not affect how the app feels to use generally because NetaNation respects your right to privacy.

A Safe and Inclusive Space For Users Of All Ages

There is no age limit on using the Netanation app, it is made to be accessible to people of all ages. We invite a wide range of users, including children, to interact with the platform in a secure setting. We value the security of personal data for people of all ages, and we are committed to upholding user privacy for all users.

It must be made clear that NetaNation is not responsible for any accidents or unanticipated events that occur while using the Netanation app, whether they involve children or not. To guarantee a secure and age-appropriate experience, parents and guardians are specifically in charge of monitoring and directing their children's interactions on the platform. Netanation emphasizes the value of parental supervision in ensuring the safety of its users, especially the younger generation, and disclaims any liability. Parents who use the app recognize and embrace that they are ultimately responsible for keeping an eye on the activities of their children on Netanation. Netanation conforms with applicable privacy laws and regulations.

Confidentially of Passwords and Usernames

Users of NetaNation hereby explicitly recognize and accept full responsibility for maintaining the security of their usernames and passwords. It is acknowledged that the user has full responsibility for any accident, unlawful access, or compromise brought about by the user's neglect to keep their login and password private and secure.

If users share or misuse their usernames and passwords, Netanation will not be responsible for any repercussions. To enable fast account protection steps, users must contact NetaNation as soon as they suspect illegal access or security breaches.

Users expressly acknowledge that by using Netanation, they are in charge of maintaining the security of their accounts and that Netanation is not liable for any losses or damages brought on unlawfully.

Recognition of Multiple Logins

Users who use Netanation agree that repeated logins or accesses to their accounts are interpreted as a confirmation of their acceptance of the terms and conditions stated in the Terms of Service and Privacy Policy. Every time you log into the account, you are reaffirming your agreement to all of Netanation's terms, obligations, and responsibilities.

Users are aware that continuing to use the app, even after making several login attempts, signifies their continuous acceptance of the terms and policies listed. It is the user's obligation to read over and keep up with any revisions or modifications to the Terms of Service and Privacy Policy.

Navigating Business Shifts

User data may be transferred as part of the assets in the event of a merger, acquisition, asset sale, or other change in Netanation's ownership or control. This could involve changing the organizational structure, forming a strategic partnership, or working with another project. Users are notified that as part of such transactions, their data, as an asset of the company, may be shared, sold, or transferred to a third party.

When transferring user data, NetaNation shall make a good-faith effort to comply with all applicable data protection laws and regulations. Any major changes in ownership or control will be communicated to users via email or conspicuous notices inside the app, and they will be able to review and modify their privacy settings as necessary.

User authorization and Management

Netanation is an app that empowers users to take control of their information and experience. It values individual autonomy. You have the following privileges and control methods as a Netanation user:

1. It is the right of users to access and examine the data that is kept in their accounts. This covers their preferences, private information, and any shared content from within the app.
2. Through the app settings, users can update, amend, or correct the information associated with their accounts. Maintaining the accuracy of data is essential for a safe and customized user experience.
3. Users are able to personalize their communication preferences, which include the kinds of messages and notifications they want to get. This guarantees that consumers are in charge of their in-app communication encounters.
4. With Netanation's privacy settings, users can control who can see their information, including other users and the public. Depending on their comfort level and privacy choices, users can change these options.

Data Retention Duration

Netanation does not automatically delete data over time; instead, it keeps user information for a limitless duration of time. For the duration that the account is active, Netanation will retain and handle user data, including personal information.

The duration of indefinite retention fulfils multiple functions, including but not limited to historical analysis, service continuity, and long-term user experience assurance.

It is imperative that users comprehend that certain data may be kept for legitimate business objectives, legal compliance, or other reasons specified in this privacy policy, although it is not actively accessed.

Contacting NetaNation

1. Through specific channels offered within the app or on the official Netanation website, users can get in touch with Netanation. These channels could be contact forms, email addresses, and in-app support tools, among others.
2. In case of emergencies or urgent matters, users may refer to the app's emergency contact information, if available, or follow any emergency communication protocols specified by Netanation.
3. Netanation makes an effort to reply to user questions and issues as soon as possible. Response timeframes may differ depending on the type and intricacy of the inquiry, with urgent issues receiving precedence.